Holland, OH
Monday-Friday 8A-5P
$17 per hour
Responsibilities:
- Providing remote applications support via phone and email.
- Answer customer phone calls, assist callers with a variety of issues, including software and hardware troubleshooting.
- Accurately document & record technical support calls and events into our customer relationship management system.
- Identify and resolve technical inquiries over the phone in a timely manner.
- Assist and train customers with new and existing equipment over the telephone.
- Assist customers with wiring our products, wire colors and positions.
- Follow communication procedures, guidelines, and policies.
- Order Entry: Placement of orders and exchanges.
- Some travel may be required for installation and training
PandoLogic., Location: Holland, OH - 43528